Coinstar

Today, I decided to go cash in all my change. I figured I'd use Coinstar and use their free service to get an iTunes gift card. You might remember that I mentioned this service earlier in the year. I got over $23.00 worth and followed all the right selections. At the end, it said there was a technical problem and I would be given a regular voicher (with the service fee of 2.07 removed). I took the voucher to the register and got my cash.

I went out to the truck and decided that I had been wronged. I called the company and spoke to Matt in Customer Service who was very helpful and is speeding me a check for the $2.07. He not only made me feel like they cared, he also gave me the technical explanation of the problem and how they are changing the service to fix this.

Wonderful experience, in spite of the problem.